Turn down refers to a service provided by establishments, especially in the hospitality industry such as hotels and cruise lines, where they prepare and arrange the cabins or rooms for the guests in the evening or night-time for their comfort and relaxation. This typically involves tidying up the room, adjusting the temperature and lighting, arranging bed linens, fluffing pillows, and, at times, providing additional amenities such as chocolates or a personally written note. The main purpose of the turn-down service is to ensure a cozy and welcoming environment to enhance the guest's overall experience.

1. The hotel staff will turn down your beds and leave a chocolate on the pillow for when you return from dinner. 2. Every night, the cruise crew will turn down your cabin so it's ready for your bedtime. 3. The housekeeping role at luxury resorts often includes a turn down service where they'll fluff up your pillows, fold down the bedsheet, and sometimes even leave a small gift or note. 4. At this upscale inn, each night the staff will turn down your room, meaning that they prepare the space for evening activities and rest by straightening up, arranging the beds, and dimming the lights. 5. In addition to the regular cleaning services, the lodge offers a nightly turn down service to ensure everything is in order and to create a cozy atmosphere for guests.

Did you know that the term "turn down" in the hospitality sector refers to preparing guest rooms for the evening? This typically includes housekeeping tasks to ensure a comfortable night's stay for guests. One particularly interesting feature is the "turn down gift" or "turndown treat" left on the bed or pillow. This small gesture can range from a simple sweets or chocolate to a personalized note or local souvenir, designed to exceed guest expectations and enhance their overall hotel experience. Increasingly, hotels are becoming creative with these turndown treats to stand out from their competition, offering a charming, and sometimes whimsical, end to their guests' day.